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Need some help? Having questions about our site, our company, returns, or anything else? Your answers could be here. Please read the following page or click a link below for a specific issue. If you still have questions, please don't hesitate to contact us by clicking this link!

PLEASE CHOOSE:

USING THIS SITE | SIZING QUESTIONS | TECHNICAL ISSUES | SHIPPING | PAYMENT

SALES TAX | RETURNS | CANCELLED ORDERS | PRIVACY POLICY | LINK TRADE/BANNERS

HOW TO USE THIS SITE AND MAKE A PURCHASE:

SECURITY

Like most other sites out there when it comes to purchasing online; all of our transactions are 100% secure and safe. Your safety and security are our main concern.

SELECTING A PRODUCT

Using the menu on the left of any page on JockstrapCentral.com, please either choose a style or brand of jockstrap to browse small images of our products. Click on any one of these images for a product page - here you'll be able to view detailed photos, view descriptions and purchase the item.

CURRENCY SELECTION

On any product page, you have the option changing the currency between US and Canadian dollars. The price displayed indicates whether it is in US or Canadian funds and a link next to it enables you to change from one currency to another at any time. Please see "Payment Methods" below for more information.

PURCHASING A PRODUCT

Having found our site, looked around and selected what you like; now the time has for you to make a purchase. Just follow the simple steps below:

Select which product(s) you would like to purchase.
Choose which size you would like from the drop down menu on the product page (see image on the right.)
***Please note that sizes do vary between manufacturers so please take care in choosing the correct size!)

3. Click on the Red ("ADD TO SHOPPING CART") button (this will take you to a "shopping cart" which will show your purchase(s), to continue shopping and return to the main site, click on the "continue shopping" link at the top right of the screen
Repeat the above until you are ready to ("check out") and pay for your items.
If you are not in the shopping cart already, click on the grey bar at the top right of the screen where it says ("checkout") or ("cart contents") then follow the instructions on the following pages.

CREATING A USER PROFILE

Although not neccessary to make a purchase, you may create a customer profile before checking out. Not only will this enable you to track the status of your order, it will also expidite future orders as your details will be remembered.

HELP WITH SIZING:

Sizing varies from brand to brand. Imperial sizes ( inches ) for each product can be found in the size selection drop down box for each product (see diagram on the right.)

Please be careful with our SafeTGard line, as their sizing is not like most others. A Medium SafeTGard jockstrap is like a small for most other brands.

TECHNICAL ISSUES:

Our site is fairly easy to use and should work with most recent versions of popular browsers. It has been tested on both the MAC with Fireworks and Safari browsers and on the PC with Internet Explorer and Firefox Browsers

The product pages of our site utilize a friendly form of popups to enable you to view larger more detailed product images. Most browsers, even with popup blocking turned on should still display these windows. If your browser doesn't dipslay these windows, then try turning off any popup blocker. Regardless of whether these windows work, the smaller photos should be large enough to get a reasonable idea of what the product is like.

Although it's not neccessary, having at least version 7 of flash will enable you to use our 360 degree viewer. Most other sites show you only front and maybe the back of a product, but this viewer allows you to see the front back and sides. Rotate, pause, fast forward, rewind to your hearts content.Don't forget, downloading the free plugin is not enough, you have to install it as well!

CLICK HERE TO GET THE LATEST VERSION OF FLASH

JAVASCRIPT AND COOKIES

Jockstrapcentral.com uses both javascript and to a lesser extent cookies to enhance your shopping experience. We recommend having both of these turned on in your browser for best results.

PAYMENT METHODS:

At this time, jockstrapCentral currently accepts Visa and MasterCard only with American Express to be added in the near future. The charges on your credit card statement will appear as "Briefcase Inc".

You have the option of being billed in U.S. or Canadian funds. Prices on this website are available in both U.S. and Canadian dollars, for an approximate exchange rate to your currency please visit this website This link is only offered as an approximate guide to the cost in your Local currency, however we cannot guarantee this to be the exchange rate offered by your Credit card Company on the day the transaction is processed.

We normally ship our in-stock items within 1-2 Business days (12-24 hours); There is a small chance that the product that you have ordered may be out of stock, this being the case we will contact you by e mail to discuss further option (i.e. wait for the item to be restocked, select another product/color or if all else fails cancel item). Should you choose to cancel, a full refund will be made to your credit card for the missing product (including shipping and handling costs if this was the total of your order.)

All items are shipped in discrete packaging (JockstrapCentral does not appear on the packaging) from Toronto, Canada. However, if you are purchasing from outside Canada, the Customs form will list the contents as "Clothing".

SHIPPING COSTS: shipping is calculated by Canada Post and is based on weight but keep in mind that jockstraps don't weigh much and variation in shipping costs is mimimal whether you order one or ten. Canadian shipping costs are also based on distance.

We offer two shipping choices (regular and xpress) for Canadian orders, American orders, and International orders. Canadian shipping costs are also based on distance.

Here is an estimate on shipping costs based on ordering two jockstraps, but you can find out exact shipping options when you place your order but before you finalize it:

Canada Expedited Shipping Service (2 to 7 days)
  $6.00 to $9.00 (Canadian dollars)
United States Expedited Shipping Service (7 to 14 days)
  $6.00 (Canadian dollars)
International (Overseas) Small Packets Air Mail (7 to 12 days)
  $7.00 (Canadian dollars)

We do not charge sales tax for orders orders outside Canada. We do, however charge the required domestic taxes in Canada. G.S.T. and P.S.T. for orders within Ontario, and G.S.T or H.S.T. for the rest of Canada.

Please note, we are not responsible for any Taxes, Duties or Tariffs that may be payable to your Government upon receipt however, due to the North American Free Trade Agreement, there are no import duties on clothing to the U.S. for orders under $300

If you are unsatisfied with a product or you receive an item that is defective, we will offer you a full refund or exchange of the product within 30 days of purchase. However, please keep in mind that all of the items we carry are of an intimate nature and by law cannot be returned if open or worn (unless defective). Please send e-mail to customercare@jockstrapcentral.com for a return authorization. We will replace the defective item at no cost or, if you wish to cancel the order, we will issue you a refund for the purchase price of the defective product after it has been returned to us. Shipping and handling charges are not refundable. When returning product to us, we recommend that you send it via an insured carrier. We are not responsible for lost returns.

To make a return, send us:

A copy of the e-mail received from us which contains the return authorization code and our shipping address.
the original invoice (the hard copy you received with the item, or the confirmation e-mail you received right after you placed the order)
the defective item
A short explanation of the problem with the item.

In most cases it takes about 2-3 weeks upon our receipt of the item to process a domestic return. International orders will take up to two weeks longer.

CANCELLED ORDERS:

Should you decide to cancel your order, you need to know the following: The way our system works is that credit card processing begins the moment you hit the "Submit Order" button. An in-stock product will then usually ship within 12-24 hrs. If you decide to cancel your order, we will apply a credit to your card if the product has not yet been shipped to you. Once your order has shipped, you will need to follow the steps listed above for returns.

PRIVACY POLICY:

At JockstrapCentral.com, we are committed to protecting your privacy. This means that we will not distribute, sell or rent your name or any personal information about you to third parties. Unless required by law or legal process to provide information about a customer.

LINK TRADING / BANNERS/ AFFILIATE PROGRAM:

Have a website and want to let others know about JockstrapCentral then here's a simple banner you can use:

We also have an affiliate program if you'd like to earn commissions on sales you send our way, plus we have a link list if you'd just like to trade links.

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